Returns and Exchanges

You can get a full refund or exchange an item for any reason for an alternative product within 14 days of the original purchase (exceptions can be made for orders outside of the UK), as long as the product is in the original state and has not been worn. Please email info@supersaturated.co.uk your order number, your name and address, details of the product, reason for return and if you require a refund or an exchange. We will then send you instructions. Items must be returned to us as new with original packaging, tags and in a saleable condition*. Shipping charges for the return of the goods will be paid for by you, we will also charge UK customers a flat rate of £5.50 for P+P and handling (overseas orders will be subject to prices and weight) to get the goods back to you.

For refunds please allow 7 – 14 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.

Saleable condition* - when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. Please also ensure that the environment is free of smoke and any strong odours such as food cooking etc. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

Due to technical processes used, it is imperative that each individual garments’ washing instructions are followed exactly as stated on the care label. Each garment is wash-tested and quality control checked on each production batch prior to leaving the factory. We will not accept returns that have been soiled, torn or damaged due to incorrect washing.

WE REGRET WE CAN ONLY EXCHANGE SALE ITEMS IN THE 14 DAY PERIOD. WE DO NOT OFFER REFUNDS ON SALE ITEMS.

Faulty Or Wrong Item

In the unlikely event that the item is sub standard or we have sent you the wrong product please email info@supersaturated.co.uk your order number, your name and address, details of the product, reason for return and if you require a refund or a replacement. We will then send you instructions.

For refunds please allow 5 – 10 working days for the amount to appear in your bank account. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address.

Supersaturated will pay the shipping charges for the return of faulty or incorrect goods. These charges will be refunded to the card the order was initially placed with.